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People and change management
People can be the major constraint on growth and profitability for all companies. A-CCI brings to its clients strong people and change management experience, which help to keep their people always aimed to increase customer service quality and reduce waste.
These people are empowered employees who are able to fit their behavior as soon as they feel that customers are expecting something different or as soon as service has not been delivered in the right way. In the same way these empowered people are always willing to find new ways of working in order to reduce the level of waste into their daily activity.
The key elements of A-CCI approach are the following:
- Employees can manage key improvement areas, even regarding customers and methodologies.
- Participation of employees is based on the recognition of their capacity in accumulating and spreading knowledge inside the whole organization.
- Integrity, consistency and respect of each person generate trust and commitment.
A-CCI supports its clients in designing a compensation system fully consistent with the new metrics of the lean service organization, which will have to promote people involvement, rewarding their contribution to the reduction of service defectiveness and reduction of waste.
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